Designing a Better Information Experience for the Asia Society Museum


As part of a collaboration between Pratt Institute and the Asia Society Museum in Manhattan, I served as both a researcher and information experience designer in a semester-long research and design project aimed at helping the Asia Society Museum better engage with college-aged adults. Along with a team of colleagues, I examined the Asia Society Museum’s digital strategy and the use of technology within the exhibitions, interviewed real and potential museum visitors, observed and studied user behavior, prototyped web interfaces, and made recommendations for future digital strategies and technology implementation. In this case, I employed both qualitative and quantitative research methods to develop and refine new tools and services in a museum setting; the specific outputs may only relate to this particular setting, but the methods and investigations are broadly applicable for developing services and tools within the academic library community.